Creating an account is fast, easy and free! Just click "registration" at the top right. and fill in all the fields of the form by entering your email, your password and choosing your nickname. Once you have created your account DO NOT FORGET to complete your profile by also entering your name and surname, so that we can credit your account with points.

Halloween Napoli is committed to protecting your privacy and developing new technologies to give you new online experiences that are increasingly safe and interesting. To learn in detail how Halloween Napoli collects and uses personal data, cookies and sensitive data, we invite you to read the privacy policy: https://www.halloweennapoli.com/it-it/Privacy

Nothing easier! Browse the site and choose the products you want to order by adding them to the cart; on the cart summary page: if you have a discount code or coupon enter it in the field "coupon" (the system calculates the amount to be paid with the applied discount) quindi vai alla fase di checkout to confirm order; if you have a Hallowen Napoli Card or a voucher go to the checkout phase and in the section dedicated to payment, enter the code in the field "Voucher" . We remind you that you can also use the HN Card with different orders spaced out over time until the credit runs out.

halloweennapoli.com accepts different payment solutions to choose from such as credit cards, debit cards, Paypal, bank transfer, cash on delivery (cash on delivery) and USDT TRC20 (THETER). If you choose bank transfer as your payment solution, the bank details will be communicated via email after order confirmation. NB:If payment by bank transfer is not confirmed within 24 hours of the order, it will be considered cancelled.

Yes. All your sensitive data (such as your credit card information etc...) are protected by the SSL (Secure Socket Layer) certificate encryption installed on the site.

You can track orders and payments in your private area by clicking "MY ACCOUNT" from the main menu of the site. MY ACCOUNT will appear automatically after you register on the site. Registering on the site is quick, easy and free! Just click "register" at the top right at the top right and fill in all the fields of the form by entering your email, your password and choosing your nickname. Once you have created your account DO NOT FORGET to complete your profile by also entering your name and surname, so that we can credit points to your account. If you are an unregistered user, not having your own account will not allow you to access your private area to check your points balance, verify the status of your orders, your payments and track your shipments.

From the moment you confirm your order, we take about a couple of days to process your request, manage the order and ship the goods via courier. Alternatively, you can collect your order directly in store. If you consider bank transfer as a payment option, to speed up the process we recommend that you send us a copy of the receipt of the transfer from the address [email protected]

Yes. In accordance with Legislative Decree no. 206/2005 Consumer Code, you have the right to 14 calendar days to change your mind about your purchase and return the products. In this case therefore, within 14 days of receiving the package, you can request the return by entering your personal "my account" area. For any problem, you can send an email to [email protected] specifying the relevant order number and your desire to withdraw from the purchase. The products must be returned exactly as they were received in order to allow their resale. The refund will be made using the same payment method you chose during the purchase phase within 14 days of receiving the returned goods.

In the event that the ordered products arrive damaged, defective or not compliant with what was ordered, Halloween Napoli undertakes to replace them or refund you. The communication must be made within 14 days of receiving the package via email to [email protected] where you must specify the products purchased, the relative order number and attach photographs that certify the defects of the shipped product.

Shipping costs are FREE for an expense equal to or greater than Euro 39, otherwise they have a cost of € 3.50. Returns are FREE. Halloween Napoli will send its own courier to collect the package to be returned (suitably packaged by the user) at the same address initially provided for delivery (unless otherwise specified by the customer).

The newsletter is an informative email with our communications, offers and promotions that we periodically send to all those registered to the service.

Subscribing to our newsletter is the best way to stay in touch and always be updated on our news and promotions!

To register click here: https://www.hallowennapoli.com/en-us/home/newsletters or scroll through the home page of the site, click on the green "NEWSLETTER" button button at the bottom of the page and fill out the form with your details. You will receive a confirmation email with the discount coupon.